Refund policy

Last updated: 7 October 2026

Right of withdrawal

You have a 14-day right of withdrawal under the Norwegian Cancellation Act (angrerettloven). The period runs from the day you receive your order. To withdraw, email us at hei@garnly.no within the period, or use the Norwegian Consumer Authority's withdrawal form. We will send you a return label. Send the goods back within 14 days of telling us.

Condition of returned goods

The yarn must be unused and in its original condition, with the ball band on. If the yarn has been wound, used or otherwise reduced in value, we may deduct an amount for the loss in value.

Refunds

We refund what you paid for the goods and the standard shipping cost within 14 days of receiving your notice of withdrawal. We may wait until we have received the goods or you have shown that they have been sent. The refund is made to the payment method you used. You pay the return shipping yourself.

Faulty or wrong items

If the yarn is faulty, damaged in transit or not what you ordered, you can make a complaint under the Norwegian Consumer Purchases Act (forbrukerkjopsloven). Tell us within a reasonable time after you discovered the fault, preferably with a photo. Notice within two months is always in time, and the complaint period is two years. We will send a new item, repair the fault, give a price reduction or refund you, and we cover the return shipping.