Terms of service

Last updated: 7 October 2026

1. Who you are buying from

Garnly is operated by Studio Ull AS, organisation no. 938 341 567, Herman Foss' gate 14A, 0171 Oslo, Norway. You can reach us at hei@garnly.no. These terms apply to all purchases on garnly.no. You must be 18 or older to place an order.

2. How Garnly works

Garnly is the seller and your contracting party. The yarn is stocked by Norwegian yarn shops that are members of Garnly, and your order is packed and shipped by one of them on our behalf. The shop that ships your order is shown in the order confirmation. If you have questions about an order, contact Garnly, not the shop.

3. Prices and payment

All prices are in Norwegian kroner (NOK) and include VAT. Shipping is added and shown at checkout before you pay. You pay with one of the payment methods offered at checkout, and the amount is charged when the order is placed.

4. Ordering

The contract is concluded when you have received an order confirmation by email. Please check the confirmation and let us know if anything is wrong. We reserve the right to correct typing errors, and a colour may sell out at the shops before your order is packed. If we cannot deliver an item, we will tell you and refund that item without undue delay.

5. Delivery

We ship with PostNord to a parcel locker or pick-up point near you. Rates and expected delivery times are set out in our shipping policy and at checkout. If one shop does not have everything you ordered, your order may arrive in more than one parcel from different shops, at no extra cost to you. If delivery is significantly delayed, you can cancel the purchase and get your money back. For delivery outside Norway, the recipient pays any customs duties and taxes.

6. Colours and dye lots

We show colours as accurately as we can, but screens display colours differently. Yarn is dyed in lots, and balls from different lots may differ slightly in shade. If you order several balls of the same colour, the shop will try to send them from the same lot. If you need this, write it in the order note or email us.

7. Right of withdrawal

You have a 14-day right of withdrawal under the Norwegian Cancellation Act. The period runs from the day you receive your order. Tell us within the period at hei@garnly.no, or use the Norwegian Consumer Authority's withdrawal form. Send the goods back within 14 days of telling us.

We refund what you paid for the goods and the standard shipping cost within 14 days of receiving your notice. We may wait until we have received the goods or you have shown that they have been sent. You pay the return shipping yourself. The yarn must be unused, with the ball band on. If the yarn has been wound, used or otherwise reduced in value, we may deduct an amount for the loss in value.

8. Faults and complaints

If the yarn is faulty, damaged in transit or not what you ordered, you can make a complaint under the Norwegian Consumer Purchases Act. Tell us within a reasonable time after you discovered the fault, preferably with a photo. Notice within two months is always in time, and the complaint period is two years. We will send a new item, repair the fault, give a price reduction or refund you, and we cover the return shipping.

9. Personal data

We process personal data to deliver your order and run the store. The shop that packs your order receives your name, address, phone number and order contents. Read more in our privacy policy.

10. Disputes

These terms are governed by Norwegian law. Please contact us first if something is wrong, and we will try to resolve it. If we cannot agree, you can ask the Norwegian Consumer Authority (Forbrukertilsynet) for mediation, and the case can be brought before the Consumer Disputes Commission or the ordinary courts.